Custom Embroidered Golf Shirts, Sweat Shirts, Baseball Shirts, Polo Shirts, Hats & Jackets

Questions About Corporate Apparel & Custom Caps Orders, Pricing, Return Policy and More

- To get accurate pricing information for any given product, click on the product picture until you reach a page with only 1 big product picture and a pricing grid. Find the quantity you are considering and the corresponding price listed. These are UNIT product prices.

- Our unit product prices include 1 location embroidery (design and text all in the same place, say front of caps or left chest of any apparel item). Setup is free for this 1st location. You can include a design, words, or both in your custom embroidery. As long as they are together in the same location, it is considered 1-location embroidery.

- Within 24 to 48 hours of order and payment confirmation, we will email you a scan of your logo embroidered on a piece of fabric. This service is free with purchase.

- We include up to 6 colors at no additional charge in our prices.

How Big Can My Logo or Design Be? What is "Stitch Count"?

- The maximum embroidered logo size is at 2.25" high x 4" wide or up to 8,000 stitches. Logos exceeding our size limit are subject to embroidery upcharge. However, more than 90% of logos we come across fits under our size guideline. To avoid exceeding 8,000 stitches, try to avoid designs with solid covered backgrounds. For example, if you have a circle or oval in solid color with text or design on top of it, chances are it will exceed the 8,000 stitch count limit. If you make the circle or oval into an outline, meaning we only need to embroider the outline of the circle, but not the inside, then your logo will probably fit under the 8,000 stitch count limit. If you are not sure, Email Us your logo for a free evaluation.

How Much for More Than 1 Logo Embroidery? For Example, Do I Have to Pay More If I Want To Put 1 Logo on The Front and 1 Logo on Back of a Cap?

- Yes, there is an additional embroidery charge for the 2nd logo (and the 3rd for that matters). The additional costs are:

Caps: $4.0 per cap (order at least 24 pcs), $3.00 per cap (order at least 48 pc), $2.50 per cap (order at least 72 pcs). $40 setup for each additional logo applies.

Apparel: $7.00 per pc (order at least 6 pcs), $5.00 per pc (order at least 12 pcs), $4.0 per pc (order at least 24 pcs), $3.00 per pc (order at least 48 pcs), $2.50 per pc (order at least 72 pcs). $40 setup for each additional logo applies.

Great! How Do I Order?

- Fill out the Order Form, and emil it with an electronic copy of your artwork to help@hatsnshirts.com. Please note that all orders must be prepaid with a credit card or check. Your order will be processed once we received your payment and/or your check has cleared.

We do accept government issued purchase orders or official school purchase orders. An original p.o. must be sent to us before your order is processed.

We prefer files in the following format: EPS, TIFF, PDS and JPEG. Most of the times the people who print your business cards should have your logo or artwork in 1 of these formats. If you don't have your artwork in an electronic format, but have a clean laser print out of the design in colors, send it to us at:

HatsnShirts.com
170 E. 17th St.
#208
Costa Mesa, California 92627
Attn: Art Dept

I Don't Have a Logo. Can You Help?

- We have a Font Library for you to choose fonts.
- You can also go to embroidery.com to choose a stock design not exceeding the size limit. We will pay for any designs not exceeding our logo size limit. Remember, if you want to add text onto a design, you need to leave 1/2" for each line text.

Can I Request a Sample?

- Blank samples can be purchased at 1st column price plus shipping. Cap samples can not be returned. Most corporate apparel samples can be returned within 15 days of receipt. Some can not be returned. Check with your customer service representative for specifics.

Can I See a Sample of My Embroidery Before I Order?

- Again, within 24 to 48 hours of order and payment confirmation, we will email you a scan of your logo embroidered on a piece of fabric. This service is free with purchase. If you wish to see your logo embroidery sample via email before placing an order, there is a $40 fee for a standard size logo. This fee is refundable upon placing a bulk order that meets our min of 6 pcs for apparel and 24 pcs for caps and hats.

Can I See a Sample of The Product I Want to Purchase with My Logo Embroidered on It?

- We do charge for this service, and the fees are:
1. $40 setup (refundable upon bulk purchase). Additional logos will incur $40 additional setup per logo (non-refundable).
2. 1st column price of the any apparel (highest published unit price for the item), $25 for caps and hats. 1st logo location is included.
3. $10 per additional logo location.
4. Shipping

Note that items 2 to 4 are not refundable.

Can I Combine Styles/Sizes?

- You can combine styles, colors/sizes to meet our minimum but there is a 6 pc min for each style for apparel, 12 pc min per color/24 pc min per style for caps.
- Hats require different tooling, and therefore can't be combined with shirts and jackets. But you can mix and match different caps. 12 pc min per style.

What About Custom Colors?

- The products you see on our web site are premade. Custom colors are not available.

How Long Before I Receive My Order?

- After you approve the logo scan (sent within 48 hours), we will ship your order in 7~12 working days via UPS ground unless you want expedited service (call customer service for details). It takes 3~5 days for UPS ground to get to anywhere in the continental US.

What is Your Return Policy? Can I Cancel My Order?

Cancellation

- We will send you a sample sew-out, i.e. a copy of your design embroidered on a piece of fabric before production. If you are not happy with the logo sample you receive in your email, we will be more than happy to fix it until you are satisfied. Once the sample is sent to you, you will be charged for the design.

- Once this sample is approved, we will proceed with production and from this point your order can not be cancelled or returned unless we made a mistake, say wrong product or logo colors.

Defective Products

- If there is a defect on the product, please call customer service and we'll be happy to arrange an exchange or refund on the defective pieces. Note that no return will be accepted unless there is a Return Authorization issued by AceLogoGear.com. Claims must be reported within 15 days of recipts of goods. Please check your merchandize upon receipt. Only defective goods can be returned within 30 days of receipt of merchandize once a Return Authorization is issued.

- Although we pride ourselves in providing quality embroidery work, please note that embroidery is a mechanical process. A needle is doing the sewing, so your logo on each hat will have its own characteristic due to machine variance.

Sizing Problems

- We are not responsible for sizing issues once the order is confirmed and your logo embroidered. To avoid fitting and sizing problems, please purchase samples prior to your production orders.

Logo Colors

- We will match your logo color the best we can. If you have a Pantone color for your logo, we will try to match that. All Pantone colors must be clearly indicated on the order form. But remember embroidery threads have a sheen that is unique. It is virtually impossible to match them to colors on paper. If you request red, we will use our generic red unless a specific Pantone color is indicated on your order form.

Do You Do Personalization on Your Garments, Say Embroidery A Different Number or Name on Each of My Shirt or Cap?

- Sorry we do not at this time.